At 1xcinta, your privacy is not just an obligation — it is our commitment. Find out exactly how we collect, use, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010.
Six core principles that form the foundation of how 1xcinta handles member personal data
All personal data transmitted through the 1xcinta platform is protected with 256-bit SSL encryption. This is the same technology used by leading banking institutions to ensure your information cannot be intercepted during transmission.
Only authorized personnel with legitimate operational needs may access your personal data. All access is logged and continuously monitored to detect any suspicious activity.
All data handling practices at 1xcinta are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews to ensure the highest standards are consistently met.
1xcinta has never and will never sell, rent, or trade member personal data to third parties for marketing purposes. Your data is used solely for the purposes you agreed to at the time of registration.
You have the full right to access, correct, request a copy of, or delete your personal data from our systems. All such requests can be submitted through our support team at any time.
In the event of any data breach affecting your information, 1xcinta is committed to notifying you within the timeframe required by law and taking immediate remedial action.
This Privacy Policy describes how 1xcinta ("we", "the platform") collects, processes, stores, and protects your personal data when you use our services on the website https://1xcinta.app and the 1xcinta mobile app. This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of the agreement between you and 1xcinta.
By registering, accessing, or using any part of the 1xcinta platform, you are deemed to have read, understood, and agreed to this privacy policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account.
This policy applies to all users of the 1xcinta platform, including registered members, website visitors, mobile app users, and anyone who interacts with any 1xcinta digital service. It covers all types of data we collect, whether directly from you or automatically as you use our platform.
This Privacy Policy contains important information about your legal rights. We encourage you to read it carefully. If any terms are unclear, do not hesitate to contact our support team for further clarification.
1xcinta only collects personal data that is strictly necessary to provide a safe, fair, and high-quality service to our members. The following are the categories of data we collect:
| Data Categories | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, identity card/passport number | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account number, bank name, transaction records | Mandatory (payment) |
| Usage Data | Game history, betting logs, account activity | Automatic |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Communication Data | Live chat records, support emails, feedback | Where applicable |
We do not collect sensitive data such as health information, political views, religious beliefs, or biometric information except in very limited circumstances and only with your explicit prior consent. All data you provide must be accurate, current, and truthful — you are responsible for updating your information should any changes occur.
1xcinta collects your personal data through several different channels, depending on how you interact with our platform:
1xcinta does not purchase email lists or personal data from third-party sources for marketing purposes without your consent. We only contact you through channels you have provided and agreed to.
Every piece of data we collect is used for a specific and lawful purpose. 1xcinta will not use your data for any other purpose without notifying you in advance. The following are the primary purposes for which your personal data is used:
You may withdraw your consent to receive marketing communications at any time by contacting our support team or using the unsubscribe link included in every promotional email we send.
1xcinta prioritises the confidentiality of your personal data. We do not sell, rent, or disclose your personal data to any third party for their own commercial purposes. However, in certain limited circumstances, we may need to share your data with:
All third parties we work with are bound by strict confidentiality agreements and may only use your data for agreed purposes. They are not permitted to use your data for their own purposes outside the scope of those agreements.
Protecting your personal data is 1xcinta's highest priority. We continuously invest in the latest security technologies and procedures to ensure your information is always kept safe.
While we take all reasonable precautions, no system can be guaranteed 100% secure. You also play a role in keeping your account safe — use a strong password, enable 2FA, and never share your login credentials with anyone.
1xcinta retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by Malaysian law. The general principles we follow are:
Once the retention period expires, your personal data will be securely deleted or converted into an anonymised format that cannot be linked back to you. This deletion process is carried out in accordance with industry-standard procedures that ensure the data cannot be recovered.
As a 1xcinta user based in Malaysia, you have the following rights under the Personal Data Protection Act 2010, which you may exercise at any time:
You have the right to request a copy of the personal data we hold about you and to receive an explanation of how it is used.
If any of your personal data is inaccurate or outdated, you have the right to request that we correct it promptly.
In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations to retain certain records.
You have the right to object to the processing of your data for direct marketing purposes at any time without providing any reason.
You have the right to receive your personal data in a machine-readable format and to transfer it to another service provider where applicable.
In certain circumstances, you may request that we restrict the processing of your data while an issue is being resolved or reviewed.
To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within 21 business days. In complex cases, this period may be extended to 60 days with prior notification to you.
The 1xcinta platform uses cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality, and gather analytics data that helps us improve our services.
You can manage your cookie settings through your browser settings at any time. However, disabling essential cookies may significantly affect platform functionality and prevent you from accessing certain features.
In the course of operating the platform, some of your personal data may be processed or stored on servers located outside Malaysia. Where this occurs, 1xcinta ensures that any such data transfers are carried out with adequate safeguards in place, including:
All cloud service and infrastructure providers we use have undergone rigorous security assessments and comply with internationally recognised data protection standards.
The 1xcinta platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from children or individuals under the age of 18.
If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered an account on 1xcinta are encouraged to contact us promptly through our customer support channels.
1xcinta reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. The latest version of this Privacy Policy will always be available on this page with the most recent "Updated" date.
For material changes that significantly affect your privacy rights, we will notify you via in-app notification or your registered email at least 14 days before the changes take effect. Continued use of the platform after the changes take effect will be considered your acceptance of the amended policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our data privacy team will respond within 3 business days for general inquiries, and within 21 business days for formal requests relating to your personal data rights. We are committed to resolving every inquiry transparently, professionally, and respectfully.
If you are dissatisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia (PDPD) as the relevant regulatory authority.
Your privacy is fully protected. Register a free 1xcinta account today and enjoy a safe, fair, and exciting online betting experience alongside more than 500,000 members in Malaysia.
Your data is protected with 256-bit SSL encryption · PDPA Malaysia compliant · Play responsibly